Nash, John
Nicklaus, Jack
Nietzche, Friedrich
Nixon, Richard
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Maximizing Call Center Performance
Author Madeline Bodin
Price: $19.95
The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence
Author Elizabeth K. Adams, Keith J. Willetts
Quality From Customer Needs To Customer Satisfaction
Author Bo Bergman, Bengt Klefsj??
Price: $54.95
Service With a Smile
Author Christine West
Price: $19.99
It's Not My Department!: How America Can Return to Excellence-Giving and Receiving Quality Service
Author Peter Glen
Customer Service 201: Managing Your People to Be Their Best
Author Renee Evenson
Price: $16.96
Red-Hot Customers : How to Get Them, How to Keep Them
Author Paul S. Goldner
Price: $13.57
The eProcess Edge: Creating Customer Value & Business in the Internet Era
Author Peter Keen, Mark McDonald
Customer Relationship Management Systems: ROI and Results Measurement
Author Glen S. Petersen
Price: $15.00
Common Sense Service: Close Encounters on the Front Lines
Author Teresa Allen
Price: $8.95
Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
Author Ken Shelton (Editor)
Price: $13.60
Measuring Customer Satisfaction : Hot Buttons and Other Measurement Issues
Author James H. Myers
Price: $29.67
Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life
Author Chris Daffy
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
Author Ray Kurzweil, Bryan P. Bergeron
Customer Relationship Management: A Strategic Imperative in the World of E-Business
Author Stanley A. Brown (Editor)
Price: $23.77
El dilema de los innovadores
Author Clayton M. Christensen, Clayton M. Christensen
Customer.Community: Unleashing the Power of Your Customer Base
Author Drew Banks, et al
Relationship Marketing : Dialogue and Networks in the E-Commerce Era
Author Richard J. Varey
Price: $55.00
The Power Ofwow! Customer Service
Author Ron Morris
Price: $9.71
Act of Faith: 25 Golden Rules for Small Business Success
Author George Hackler
Price: $12.21
Strategic Relationship Marketing
Author Soeren Hougaard, Mogens Bjerre
Price: $54.95
The World of Customer Service
Author Pattie Odgers
Price: $49.95
The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful Selling
Author Garry Mitchell
Price: $14.95
How to KISS and Keep Your Customers
Author Doug Malouf
Price: $13.57
Healing Client Relationships: A Professional's Guide to Managing Client Conflict
Author Paul Glen
Price: $14.41
Relationship Marketing: Creating Stakeholder Value
Author Martin Christopher, et al
Price: $39.95
The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
Author Ray McKenzie
In Search of Hospitality
Author Conrad Lashley, Alison Morrison
Price: $36.95
Working With Difficult People
Author Muriel Solomon
Marketing Strategy and Competitive Positioning
Author Graham J. Hooley, et al
Price: $97.50
The Modern-Day Service Professional : Succeeding in the Hospitality Industry
Author David J. Moran, William Brent Felstead
Price: $10.16
If You're So Brilliant...How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
Author Peter Cheverton
Price: $14.95
Customer Focus: A Strategy for Success (Crisp Management Library)
Author Roger Langevin
Price: $11.01
Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!
Author Darryl S. Doane, Rose D. Sloat
Price: $9.95
E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Author Ron Zemke, Thomas K. Connellan
Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers
Author Andrew J. Waite
When America Does It Right: Case Studies in Service Quality
Author Jay W. Spechler
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
Author Gary Heil, et al
Price: $26.95
Seven Power Strategies for Building Customer Loyalty
Author Paul R. Timm PhD, Paul R., Phd Timm
Integrated Account Management: How Business-To-Business Marketers Maximize Customer Loyalty and Profitability
Author Mark A. Peck
The Partnership Book: How to Write a Partnership Agreement (Partnership Book (W/CD))
Author Denis Clifford, Ralph E. Warner
The Lifebelt : The Definitive Guide to Managing Customer Retention
Author John A. Murphy
Price: $65.00
Achieving Excellence Through Customer Service
Author John Tschohl
Great Customer Service for Your Small Business
Author Richard F. Gerson
Price: $15.26
The Service Quality/Solution: Using Service Management to Gain Competitive Advantage
Author David A. Collier
Price: $40.00
Outstanding Customer Service: Implementing the Best Ideas from Around the World (Financial Times Series)
Author Colin G. Armistead, Graham Clark
Keeping the Edge: Giving Customers the Service They Demand
Author Dick Schaaf
Shared Expectations: Sustaining Customer Relationships (Management Master Series)
Author Wayne A. Little
Price: $31.00
Delivering Customer Value: It's Everyone's Job (Management Master Series)
Author Karl Albrecht
The Customer's Victory: From Corporation to Co-Operation
Author Francois Dupuy
Price: $18.95 |
