General
19th Century
20th Century
Exploration
First Nations
Founding
Pre-Confederation
Province & Local
War of 1812
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The BUZZ : 50 Little Things That Make a Big Difference to World-Class Customer Service
Author David Freemantle
Price: $10.20
Customer Equity Management with Software
Author Roland T. Rust, et al
Price: $53.33
Strategic Customer Planning
Author Alan Melkman
Price: $69.95
Surprising Secrets of Mystery Shoppers
Author Anne M. Obarski
Price: $12.71
Secrets of Customer Relationship Management: It's All About How You Make Them Feel
Author James G. Barnes
Educating Your Clients A to Z: What to Say and How to Say It
Author Nan Boss
Price: $41.00
Get What You Want: An Industry Insider How to Make Good Complaints, Fix Bad Service and Get What You Want
Author Jack Burke
Price: $12.21
Crafting Customer Value: The Art and Science
Author Peter Duchessi
Total Customer Focus
Author Chris Stern
Price: $30.99
Call Center Benchmarking (Deciding If Good Is Enough)
Author Jon Anton, et al
Price: $30.99
Measuring Customer Service Effectiveness
Author Sarah Cook
Price: $89.95
When Retail Customers Count
Author Mark Ryski
Price: $39.95
Successful Strategies in Supply Chain Management
Author Chi-Kin Chan (Editor), H. W. J. Lee (Editor)
Price: $74.95
How to Become a Rainmaker
Author Jeffrey J. Fox
Crm Analytics: Using Data to Find and Maximize Your Company's Most Profitable Customers
Author Naras Eechambadi
Price: $54.95
Call Center Operations: A Guide for Your Journey to Best-Practice Processes
Author Becki Hack, et al
The Art of Customer Service
Author Aspatore Books Staff (Editor), Aspatore Books Staff
Price: $27.95
Customer Service Activities for Training
Author Graham Roberts-Phelps
6 Keys to Achieving Success through Customer Service
Author John L. Myers, Tara A. Blanc
Building a Successful Customer Service Culture: A Guide for Library and Information Managers
Author Maxine Melling (Editor), Joyce Little (Editor)
Price: $85.00
Customer Retention Strategies for Financial Institutions
Author Tom Harvey (Author)
50 rules to keep a client happy
Author Fred C Poppe
Smart Things to Know About Crm (Smart Things to Know About (Stay Smart) Series)
Author David Harvey
Price: $19.02
Connecting With Clients: Practical Communication Techniques for 15 Common Situations
Author Laurel Lagoni, Dana Durrance
Compendium of Customer Service Questionnaires and Inventories
Author Sarah Cook
Customer Service & Technical Customer Service
Price: $62.93
Conversations On Customer Service And Sales (Conversations)
Price: $19.95
Customer Service Is More Than a Department: It's An Attitude
Author Tom Reilly
Selling to Your Grandmother
Author Chris Coltran
Price: $15.26
Effective Retail Selling and Customer Service
Author Didactic Systems
Telephone Power!: Telephone Courtesy & Customer Service
Author Finch
The Customer Relationship Management Planning Guide
Author Dick Lee
Best Practices in Call Center Management, Operations and Technology Benchmarking Report
Author ProSci Research
Exceptional Customer Service??Team Leader's Guide: A Condensed Team-Based Learning System (Manual and Team Leader's Guide
Author Lifeskills International Ltd
Price: $114.95
The School for Managers Reference Guide
Author Andrew E. Schwartz
Price: $19.95
Generation E: Maximizing Customer Relationships by Unleashing the Power of Email
Author Big Jim Hoffman
SAP Processes: Sales and Customer Service (With CD-ROM)
Author Thomas Teufel, et al
Firing Up The Customer : Aligning Brand, Strategy and Technology to Deliver the Extraordinary Customer Experience
Author Kevin Hoffberg, et al
Printing Service Specialist's Handbook and Reference Guide
Author Marj Green
Evolution in Print Sales: The Changing Relationship Between the Sales Representative and the Customer Service Representative (Account Development Series)
Author Dick Gorelick
Price: $60.00
Loyal for Life: Building Lasting Bonds With Customers
Author Jerry Wilson
The Answer Book for Customer Service Managers
Author Anna Maria Trusky
Customer Care in Healthcare Certificate Program Manual and CD: for all Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, Managers, Doctors, Nurses, Therapists, and other Healthcare Workers, With Hundreds of Technique
Author Daniel, MD Farb
Price: $186.96
Good Service is Good Business
Author Catherine Devrye
Price: $19.95
The Dissatisfied Customer: How To Achieve The Compensation You Deserve
Author Gerald Mark Breen, Jonathan Matusitz
Price: $13.95
Real-World Customer Service (Small Business Sourcebooks)
Author Bernice B. Johnston
Communicating With Customers (Orion Business Toolkit)
Author Patrick B. Forsyth
Price: $10.95
One to One Future
Author Don Peppers, Martha Rogers
Price: $15.50
Telepro Self-Study
Author Jack A Green
Creating Customers: How to Increase Sales Through Non-Technique Selling
Author Pat Weymes
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