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Service Quality : New Directions in Theory and Practice
Author Roland T. Rust (Editor), Richard L. Oliver (Editor)
Price: $47.95
E-Support: How Cisco Systems Saves Millions While Improving Customer Support
Author Andrew Connan, Vince Russell
Talk Is Cheap: Promoting Your Business Through Word of Mouth Advertising
Author Godfrey Harris, Gregrey J. Harris
Price: $9.95
Fell's Relationship Selling
Author Orv Owens
Price: $16.95
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Author Derek R. Allen
Price: $50.00
CRM Unplugged: Releasing CRM's Strategic Value
Author Doug Turk, Philip Bligh
Price: $42.22
Marketing Mayhem: Why Marketing Isn't Producing the Way It Used to
Author Herschele Gordon Lewis, Herschell Gordon Lewis
Price: $33.96
Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime, Anywhere
Author Frederick Newell, Katherine Newell Lemon
Strategic Market Relationships : From Strategy to Implementation
Author Bill Donaldson, Tom O'Toole
Price: $51.34
The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Author James A. Alexander, Michael C. Lyons
Price: $17.00
Manager's Guide to Excellence in Public Relations and Communication Management (Leas Communication Series)
Author Dozier
Price: $38.00
Maximizing Call Center Performance
Author Madeline Bodin
Price: $19.95
The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence
Author Elizabeth K. Adams, Keith J. Willetts
Quality From Customer Needs To Customer Satisfaction
Author Bo Bergman, Bengt Klefsj??
Price: $54.95
Service With a Smile
Author Christine West
Price: $19.99
It's Not My Department!: How America Can Return to Excellence-Giving and Receiving Quality Service
Author Peter Glen
Customer Service 201: Managing Your People to Be Their Best
Author Renee Evenson
Price: $16.96
Red-Hot Customers : How to Get Them, How to Keep Them
Author Paul S. Goldner
Price: $13.57
The eProcess Edge: Creating Customer Value & Business in the Internet Era
Author Peter Keen, Mark McDonald
Customer Relationship Management Systems: ROI and Results Measurement
Author Glen S. Petersen
Price: $15.00
Common Sense Service: Close Encounters on the Front Lines
Author Teresa Allen
Price: $8.95
Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
Author Ken Shelton (Editor)
Price: $13.60
Measuring Customer Satisfaction : Hot Buttons and Other Measurement Issues
Author James H. Myers
Price: $29.67
Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life
Author Chris Daffy
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship
Author Ray Kurzweil, Bryan P. Bergeron
Customer Relationship Management: A Strategic Imperative in the World of E-Business
Author Stanley A. Brown (Editor)
Price: $23.77
El dilema de los innovadores
Author Clayton M. Christensen, Clayton M. Christensen
Customer.Community: Unleashing the Power of Your Customer Base
Author Drew Banks, et al
Relationship Marketing : Dialogue and Networks in the E-Commerce Era
Author Richard J. Varey
Price: $55.00
The Power Ofwow! Customer Service
Author Ron Morris
Price: $9.71
Act of Faith: 25 Golden Rules for Small Business Success
Author George Hackler
Price: $12.21
Strategic Relationship Marketing
Author Soeren Hougaard, Mogens Bjerre
Price: $54.95
The World of Customer Service
Author Pattie Odgers
Price: $49.95
The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful Selling
Author Garry Mitchell
Price: $14.95
How to KISS and Keep Your Customers
Author Doug Malouf
Price: $13.57
Healing Client Relationships: A Professional's Guide to Managing Client Conflict
Author Paul Glen
Price: $14.41
Relationship Marketing: Creating Stakeholder Value
Author Martin Christopher, et al
Price: $39.95
The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management
Author Ray McKenzie
In Search of Hospitality
Author Conrad Lashley, Alison Morrison
Price: $36.95
Working With Difficult People
Author Muriel Solomon
Marketing Strategy and Competitive Positioning
Author Graham J. Hooley, et al
Price: $97.50
The Modern-Day Service Professional : Succeeding in the Hospitality Industry
Author David J. Moran, William Brent Felstead
Price: $10.16
If You're So Brilliant...How Come You Can't Identify Your Key Customers?: The Essential Guide to Key Account Selection (If You're So Brilliant)
Author Peter Cheverton
Price: $14.95
Customer Focus: A Strategy for Success (Crisp Management Library)
Author Roger Langevin
Price: $11.01
Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!
Author Darryl S. Doane, Rose D. Sloat
Price: $9.95
E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Author Ron Zemke, Thomas K. Connellan
Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers
Author Andrew J. Waite
When America Does It Right: Case Studies in Service Quality
Author Jay W. Spechler
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
Author Gary Heil, et al
Price: $26.95
Seven Power Strategies for Building Customer Loyalty
Author Paul R. Timm PhD, Paul R., Phd Timm
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